CSI

Customer Satisfaction Index


Dear Customer,


Many thanks for visiting us at Midbay Motors. We appreciate your business and trust that our staff and facilities ensured that your visit was a pleasurable one.


Should your visit not be up to your expectations, please feel free to contact one of my management staff at your earliest convenience:

  • Tracy Coetzer 082 418 8787 (Director and Dealer Principal)
  • Stanley Joseph 082 406 9267 (General Manager)
  • Chris Botha 074 125 5935 (Volkswagen New Vehicle Sales Manager)
  • Cecil Pillay 072 702 0660 (Volkswagen Parts Manager)
  • Ashok Rooplal 082 770 6005 (Volkswagen Service Manager)
  • Frank Kruger 081 330 6285 (Audi Dealer Principal)
  • Salesh Seechrum 072 197 8123 (Audi Service and Parts Manager)

Customer Satisfaction Index (CSI) is of vital importance to us all. You will shortly receive a call from Synovate enquiring about your experience at our sales and service centre. Thereafter, Pro-Active marketing will contact you on behalf of Volkswagen South Africa.


Whilst our priority is to satisfy your requirements, your assistance in enabling us to achieve our CSI target of 100% will be greatly appreciated. The answers to various questions that Pro-Active will ask you will directly affect our target of 100%.

The ratings are 0 to 10 we would appreciate a score of 10 out of 10.


Your co-operation will be appreciated.


Kind Regards,


Tracy Coetzer

Dealer Principal


Midbay Motors

0824188787
tracy@midbay.co.za
www.midbay.co.za